Shipping & Returns
We ship worldwide
Shipping Returns & Conditions
ATELIER COSTA ships worldwide -
ANY ORDER PLACED WITH ATELIER COSTA LLC IMPLIES ACCEPTANCE OF OUR CONDITIONS
The cost of transport is not included in our sale prices and is always the responsibility of the customer unless it is indicated to the contrary on the site - In the event of return of goods, the transport costs of the return and reshipment are always the responsibility of the customer.
ATELIER COSTA LLC does not accept returns or exchanges on orders .
past the complaint deadline. the deadline for reporting a problem with a product is 5 days from the date the package was delivered by the agency.
Under no circumstances will the products be refunded. In the event of finding a defect upon receipt of the goods, the customers must send a photo of the product with the visible defect. Under no circumstances should the products have signs of use and be returned in their original packaging. If the product is no longer available, a voucher to reduce the value of the product will be sent to the customer who can use it on future purchases.
MODIFICATION OF PACKS (Wholesale orders)
A personalized order is in no way exchangeable, modifiable or refundable or otherwise - Atelier costa products are sold in packs, any modification in size, colors or other made to a pack, is considered a personalized order.
ORDER CUSTOMIZED PRODUCTS ( wholesale orders)
Orders of products made for other brands, customized with their logo are in no way exchangeable, refundable or otherwise and are totally the responsibility of the customer. The conditions concerning transport costs are the same as above.
The customer remains solely responsible for its production, Atelier COSTA will be the intermediary to help it carry out its production, through the various subcontractors with which Atelier COSTA carries out its production. Atelier COSTA will not be responsible in any case if it arises a problem on a production. In case of loss of raw material, default on a production, problem of transport or other, which can arise from the production at the subcontractors, the customers will have to face the extra cost that this can generate.
Atelier costa is committed to assisting customers throughout production. The customer may not require Atelier COSTA to bear any additional cost generated by the vagaries of production and transport.
The customer is aware of the fluctuations in the prices of raw materials and that the price may vary between the time of the offer and the end of production. These variations will be at his expense.
Any customized production must be confirmed by:
The payment of 50% of the amount of the estimate, the balance plus transport costs and other costs that may arise, before shipment of the goods.
The goods will only be shipped when the invoices are paid by the customer. Any delay in payment will cause a delay in shipment.