Shipping & Returns
We ship worldwide
DELIVERY
Atelier COSTÀ LLC offers worldwide shipping from Spain. Orders are typically dispatched the day after they are placed. For orders made over the weekend, dispatch will occur on tuesday (excluding Bank Holidays). Shipment notification and tracking information will be provided within 2 days of placing your order.
For items on Pre-Order, lead times will vary and will be clearly communicated at the time of purchase.
For urgent orders, please contact info@ateliercosta.com
Spain, Portugal, and France
• Standard shipping for all orders: a return label will be sent by email for returns.
International Shipping
Atelier COSTÀ LLC ships internationally, with specific rates and carriers depending on the destination:
• Europe (2-5 working days)
• Rest of the world (3-5 working days)
Please note: Prices shown are for delivery only. Import duties and taxes not included, which you may be charged in addition, can vary and will be collected by the carrier before delivery.
RETURNS & EXCHANGES
We hope you love your purchase, but if you are not entirely satisfied, items can be exchanged or refunded (excluding original postage costs) within 14 days of receipt.
To return an item, please request a return by emailing info@ateliercosta.com. For returns from Spain, Portugal, and France, a return label will be emailed to you. Returns from other countries are at the customer’s expense.
• Pack the items for return.
• Fill out the Returns Form included in your package. If not received, contact us for a digital copy.
• Attach your Return Address label to the package, covering or removing any old shipping labels.
• Drop off your package as instructed via email.
You are responsible for the cost of returning items. We recommend a traceable shipping method as we are not responsible for lost returns.
REFUNDS & EXCHANGES
Refunds are processed upon receipt of the returned package, and confirmation will be emailed to you. The refund initiation can take 2-5 business days from receiving the package.
Items returned after 14 days may be eligible for a credit note for online or in-store use.
For exchanges, please return the item for a refund and place a new order for the desired item.
Returns are accepted only if the item is unworn, unmarked, and in its original packaging with all labels intact. Atelier COSTÀ LLC reserves the right to make the final judgment on all returns.
INTERNATIONAL RETURNS
Please send returns to the designated return address provided via email, including your original invoice or a note with your name, contact details, and order number. Mark items as “returning to the country of origin” on the invoice and airway bill to avoid import tax and duties.
Atelier COSTÀ LLC is not liable for charges incurred due to incorrect shipping. Any costs incurred will be deducted from your refund.
Include your email address or daytime phone number in case we need to contact you.
For further enquiries: info@ateliercosta.com
Initiating a Return
To initiate a return with Atelier COSTÀ, follow these simple steps through our website:
1. Access the Return Portal: Navigate to our Returns section on the Atelier COSTÀ website. Use your email address to log in.
2. Receive a Verification Code: Upon login, a unique 6-digit verification code will be sent to your email.
3. Request Your Return: Select ‘Initiate Return’ and proceed to indicate the items you wish to send back if your order contains multiple items.
4. Await Return Confirmation: After submitting your return request, wait for our approval. You’ll be notified via email with detailed instructions on the next steps:
• Safely package the items for return.
• Complete the Returns Form found within your original package. If missing, a downloadable version is available on our website.
• Secure the provided Return Address label on your package, ensuring any previous shipping labels are obscured or removed.
• Drop off the package at your nearest post office or designated drop-off point.
Please Note:
• You are responsible for the return shipping costs. For your protection and to ensure prompt delivery, we recommend shipping your return package via a trackable method. Atelier COSTÀ is not liable for packages lost in transit.
• Upon receiving your return, we will process your refund and send an email notification. The refund process may take 2-5 business days post-receipt of the package.
These steps are designed to ensure a smooth and efficient return process, making it easy for you to manage your returns with Atelier COSTÀ.
​
WHOLESALE ORDER CONDITIONS
​
A personalized order is in no way exchangeable, modifiable or refundable or otherwise - Atelier costa products are sold in packs, any modification in size, colors or other made to a pack, is considered a personalized order.
​
ORDER CUSTOMIZED PRODUCTS ( wholesale orders)
​
Orders of products made for other brands, customized with their logo are in no way exchangeable, refundable or otherwise and are totally the responsibility of the customer. The conditions concerning transport costs are the same as above.
The customer remains solely responsible for its production, Atelier COSTA will be the intermediary to help it carry out its production, through the various subcontractors with which Atelier COSTA carries out its production. Atelier COSTA will not be responsible in any case if it arises a problem on a production. In case of loss of raw material, default on a production, problem of transport or other, which can arise from the production at the subcontractors, the customers will have to face the extra cost that this can generate.
Atelier costa is committed to assisting customers throughout production. The customer may not require Atelier COSTA to bear any additional cost generated by the vagaries of production and transport.
The customer is aware of the fluctuations in the prices of raw materials and that the price may vary between the time of the offer and the end of production. These variations will be at his expense.
Any customized production must be confirmed by:
The payment of 50% of the amount of the estimate, the balance plus transport costs and other costs that may arise, before shipment of the goods.
The goods will only be shipped when the invoices are paid by the customer. Any delay in payment will cause a delay in shipment.